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FAQs

Size Chart

What size do I order?

To find your size, the best method is to measure your favorite tee, lying flat,  about an inch below the arm hole. Double that measurement to determine the bust measurement of the tee.   Compare your measurement with those provided in the size charts.

 

Returns / Exchanges

What is your exchange policy?

Unworn and unwashed items can be exchanged within 30 days of purchase.*

Send a copy of your packing slip with instruction regarding the exchange.  

Mail exchange to:
Everything Vegan
4992 Allison Pkwy, Suite D
Vacaville,  CA  95688

*Clearance and mystery tees are final sales.  No refunds or exchanges.  

 

What is your return policy?

Unworn and unwashed items may be returned within 30 days of purchase.*  Orders returned after 30 days will be issued store credit.  No returns after 90 days.  Shipping is non-refundable.  Orders sent with free shipping will be charged a 15% restocking fee.

For multiple item purchase with free product, discount will be applied equally between all products to determine the refund price. Refunds will be credited to the original form of payment. 

Include a copy of your packing slip indicating you are returning the item and send to:

Everything Vegan
4992 Allison Pkwy, Suite D
Vacaville,  CA  95688 

*Clearance and mystery tees are final sales.  No refunds or exchanges. Holiday designs must be returned no later than the day before the holiday. 

Shipping Related Questions

I am having this order sent as a gift.  Will the prices be included with the order?

No, the packing slips do not contain pricing or billing name/address information.  Packing slips only include the ship to name/address, order date, order number and list of items ordered.   If sent as a gift, the purchaser's name will not be listed.  If ordering as a gift, and you want the recipient to know who it was from, be sure to place a "note" on the order during check out. 

How long will it take to ship my order?

Orders, including express orders, ship within 3 business days.   Orders with socks may take up to 5 business days.  Products are shipped from California.  Shipping days are Monday through Friday, with the exception of holidays. 

Everything Vegan observes all US holidays.

Holiday Schedule:

Thanksgiving: November 22, 2018
Christmas: December 25, 2018
New Years Day: January 1, 2019
Martin Luther King Day:  January 21, 2019
President’s Day:  February 18, 2019
Memorial Day: May 27, 2019
Independence Day: July 4, 2019
Labor Day: September 2, 2019
Columbus Day: October 14, 2019
Veteran’ Day Observed: November 11, 2019
Thanksgiving: November 28, 2019
Christmas: December 25, 2019
New Years Day: January 1, 2019


 

Can I track my order?

Orders over 3 ounces can be tracked within the US.  When your order is packed and ready to go, you will receive an email with a tracking number.   Once you receive that tracking number, your package is ready for the postal pick-up.  Tracking will begin once the postal service make the initial scan.   The postal service picks up packages Monday - Friday, excluding holidays.

It can take up to 24 hours to appear in the tracking system.  You can track your order on the USPS web site. Please note that international orders are only tracked within the US. After it leaves the US, it becomes the property of the regional postal system and is no longer tracked by the USPS.

Once your package leaves our warehouse, we no longer have control over it. We cannot change the address or redirect it to another address.   If we ship your package to the address you provided and it is returned for any reason, we will issue a store credit for the product price less a 15% restocking fee.  Shipping is non-refundable.   

How long will it take to receive my order?

We use USPS for shipping all our packages. General delivery times are:

US:

USPS First Class Mail: 3-10 business days after ship date. Tracking information is available for packages over 3 ounces.  This is an estimated delivery time, not a guaranteed delivery.

USPS Priority Mail: 2-4 business days after ship date, depending on region. Tracking information is available.  This is an estimated delivery time, not a guaranteed delivery.

USPS Express Mail: 1 - 2 business days after ship date, depending on region.  Tracking information is available.  

International:

USPS First Class International: 2-8 weeks after ship date. Most international orders are delivered in 10 - 21 days.  Detailed tracking information is not offered with this service.  Tracking is only within the US. 


The international ship times vary greatly by region.  During non-peak seasons, most Canadian orders are received within 10 days, while some remote international locations may take up to 8 weeks. Please be aware that we are not responsible for lost, stolen or misdirected packages.

 

Do you ship worldwide?

We ship to most international locations.  At this time, we are not able to ship to the following countries:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’Ivoire), Liberia, Mexico, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, and Venezuela.

 

Special note for international orders:

Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the  item price or shipping cost of your order.  These charges are the buyer's responsibility.  These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country.  Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

Everything Vegan is located in the US and all orders are processed in US dollars. International customers are encouraged to pay using PayPal. 
  

I never received my package. What do I do?

If you have not received your package within 30 days (US) or 40 days (international) please contact USPS. Use the tracking information that was sent to you and file a form to trace your order. You can find that on their web site:

USPS CLAIMS DEPARTMENT

They will guide you through the process of trying to find your missing package. Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages the were shipped to the address provided.  

 

What if I received a damaged or incorrect product?

It doesn't happen often, but if you receive a defective or incorrect item please contact us.  Let us know your order number and what you received.  We will contact you within 24 business hours.

 

Product Related Questions

How is your apparel printed?

All of our tees are printed using top of the line water based inks. This process makes for an extremely comfortable print, as the ink is absorbed into the fabric rather than sitting on top of it. Once you wash your garment for the first time, the ink will completely set into the fabric.

Does your apparel shrink?

If you plan on washing/drying your garments frequently, our shirts will shrink between 3-5%. If you do not want your products to shrink -  we recommend washing your products in cold water and hang drying them only.

 

Other:

Do you ever offer a discount? 

On occasion, Everything Vegan will offer a discount code to our email subscribers. Discounts cannot be used when any other special offer is applied to an order, such as "Buy Two Get One Free." If using a discount code, the first step is to begin the checkout process. After entering the billing and shipping information, click “continue to next step.” The next screen will allow you to enter your discount code. Only one special offer or discount can be applied per order.